Refund policy

Refund & Returns Policy

Last updated: 17/09/2025

At Gentsroom Group Ltd, we want you to be satisfied with your purchase. If you are not happy with your order, please review our policy below.

- We accept returns within 14 days of delivery.

- To be eligible, your item must be unused, unopened, and in the same condition that you received it, including original packaging.

- Certain products such as opened personal care items (e.g., hair serums, shampoos, eye patches) cannot be returned for hygiene reasons.

- Once your return is received and inspected, we will notify you by email.

- If approved, your refund will be processed back to your original payment method within 7–10 business days.

- Shipping costs are non-refundable.

- We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at support@gentsroom.co.uk

- You are responsible for paying return shipping costs.

- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

If you have any questions about our Returns & Refunds Policy, contact us at:
Email: Support@gentsroom.co.uk