Shipping Policy

Last updated: 17/09/2025

At Gentsroom Group Ltd, we aim to deliver your men’s care products quickly and securely. This Shipping Policy outlines our practices regarding shipping and delivery.

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1. Processing Time

- Orders are processed within 1–2 business days after payment is received.

- Orders placed on weekends or holidays will be processed the next business day.

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2. Shipping Rates & Delivery Times

- Shipping costs are calculated at checkout based on your location and chosen delivery method.

Estimated delivery times:

- UK Standard Shipping: 2–4 business days

- UK Express Shipping: 1–2 business days

- International Shipping: 7–14 business days (may vary by destination)

Delivery times are estimates and may vary due to external factors (e.g., customs clearance, courier delays).

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3. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details (if available for your shipping method).

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4. International Shipping

- We ship worldwide.

- International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

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5. Lost or Delayed Packages

- We are not responsible for delays caused by couriers or customs.

- If your package is lost or does not arrive within the expected timeframe, please contact us at support@gentsroom.co.uk and we will assist you.

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6. Incorrect Address

- Customers are responsible for ensuring their shipping address is correct at checkout.

- We are not responsible for orders delivered to an incorrect address provided by the customer.

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7. Contact Us

For questions about shipping, please contact us at:
Email: support@gentsroom.co.uk